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TOP - Shattering the Typical Customer Service Experience

ID : 11226   
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This course goes beyond typical customer service techniques to engage your internal & external customers in unexpected ways.  Participants will identify their internal customers and develop strategies for working productively and proactively with them and develop tools to avoid and rectify problems. We will also discuss and practice how to deal with an irate customer and understand how and when to escalate a situation when needed.

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Class Details

1 Sessions
Weekly - Thu

Location
SCF Bradenton

Instructor
Lori Roth 

CEUs : 4

Tuition: 

$0.00


Registration Closes On
Thursday, April 26, 2018 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
4/26/2018 - 4/26/2018 Weekly - Thu 12:30 PM - 4:30 PM Bradenton, SCF Bradenton  Map, Room: Building: 18, Room: 110 Lori Roth 

Other Class Offerings

TOP - Customer Service
ID: 11300

02/21/18 - 02/21/18
Weekly - Wed
1 session

Location
SCF Lakewood Ranch

Instructor
Mary Williams