TOP - Working with Difficult People SUPERVISOR LEADERSHIP TRACK

This workshop, based largely on a book by Rick Brinkman and Rick Kirschner; “Dealing with People You Can’t Stand, How to Bring out the Best in People at Their Worst”, will give everyone the techniques that can be used to relieve the tension and conflict that can come when interacting with destructive behaviors. Participants will learn about the most typical behaviors that make people “difficult” and the skills to use for successful communication and cooperation with each of the 10 types.