TOP - Working with Difficult People – The Top 10 (Part 1) SUPERVISOR LEADERSHIP TRACK

This workshop, based mainly on the book “Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst” by Rick Brinkman and Rick Kirschner, will provide participants with techniques to alleviate tension and conflict that can arise from interacting with destructive behaviors. Participants will learn about the most typical behaviors that make people “difficult” and the skills to use for successful communication and cooperation with each of the 10 types.